Decision
Blasco v Allianz Australia Insurance Limited [2026] NSWPIC 482
Sixty-Second-Or-Less Summary
An elderly Claimant, with mobility issues is sitting in one of the collapsible chairs on a public bus. She thinks she may have missed her stop, shifts in her seat and falls onto the floor of the bus.
Is the Claimant wholly or mostly at fault for her accident?
In Blasco v Allianz, a PIC Member found that the Claimant departed from the standard of care required of a reasonable passenger with mobility issues by choosing an inappropriate seat and by attempting to stand whilst the bus was in motion rather than calling out to the driver or waiting for the next stop. The Member found that the driver did nothing wrong. The Member, therefore, found that the Claimant was wholly or mostly at fault.
Principles
✅ Pursuant to s 3.11 and s 3.28 of the Motor Accident Injuries Act 2017 (MAIA), a claimant is not entitled to ongoing statutory benefits, beyond 52 weeks, if their contributory negligence exceeds 61%.
✅ In accidents involving more than one protagonist, the claimant’s contributory negligence is assessed by reference to the relative culpability of each protagonist.
✅ In accidents involving only one culpable party, contributory negligence is assessed by reference to how far the claimant’s conduct departed from the required standard of care.
Facts
On 9 October 2023, the Claimant was a passenger on a bus travelling in Surry Hills. She was 76 years of age and used a walking stick to mobilise.
The Claimant was seated in the first of the collapsible seats running along the driver’s side of the bus. The two collapsible seats next to her were flipped up into an upright position.
The driver of the bus checked the mirror which gave him a view down the bus before closing the doors and moving away from a bus stop. The bus accelerated from its stationary position (as it had to do to continue its journey) but the CCTV cameras indicated that the bus did not make any sudden or lurching movements.
The CCTV cameras depicted that the Claimant started moving in her seat, but that she remained seated.
The Claimant proceeded to slip off the edge of the seat
The Insurer denied liability for ongoing statutory benefits on the grounds that the Claimant was wholly or mostly at fault for her accident. That decision was affirmed on Internal Review. The Claimant lodged a Miscellaneous Assessment Application in the Commission to resolve the most-at-fault dispute.
The Member’s Decision
The Member found that the Claimant was mostly at fault for her accident.
In making this finding, the Member concluded that the Claimant departed from the standard of care required of her for the following reasons:
🟪 A reasonable person in the Claimant’s position, with knowledge of her mobility challenges, would have chosen a more suitable seat in the bus. Specifically, one of the seats that are perpendicular to the aisle and are fixed to the floor would have given the Claimant greater protection. That kind of seat also offers a structure in front of the seat which the Claimant could hold onto whilst standing or sitting.
🟪 A reasonable person in the Claimant’s position, who was not sure what stop they need to get off at, would have maintained a proper lookout for the bus stop.
🟪 A reasonable person in the Claimant’s position would have realised the bus was about to be set in motion when they saw the doors close and remained seated.
🟪 A reasonable person in the Claimant’s position, who realised they were about to miss their stop, would have called out to the driver and waited for him to open the doors or stop the bus before standing up.
🟪 A reasonable person in the Claimant’s position, who realised they had missed their stop, would not have tried to stand up without holding on to the bus for support or would have waited until the next stop.
The Member proceeded to consider whether the bus driver departed from the standard of care required of him and determined that he did not. In general terms, the Member decided that the bus driver was not required to keep a constant eye on a passenger with mobility issues and that no aspect of the driver’s control of the bus caused the Claimant to fall from her seat.
Having found that the Claimant was the only party who was culpable, the Member concluded that she was wholly or mostly at fault irrespective of which approach to assessing her contributory negligence was adopted:
🟪 If the relevant test was relative culpability, then she was 100% responsible and the bus driver was 0% responsible.
🟪 If the relevant test was the extent to which the Claimant departed from the required standard of care, then her departure would be measured at 75% given that her conduct was significant, but not in the worst case.
My Perspective
The decision in Blasco provides another application of the Supreme Court’s decision in Evic.
In Evic, the Supreme Court confirmed that the only issue in a most-at-fault dispute is the level of the claimant’s contributory negligence. The claimant does not have to prove want of care by the insured driver, but the insured driver’s want of care is relevant to the question of relative culpability. The claimant’s want of care must be compared to the insured driver’s want of care in order to assess the claimant’s contribution to the cause of the accident.
In multi-vehicle accidents, contributory negligence is assessed by reference to the relative culpability of the parties. When there is only one culpable party, contributory negligence is assessed by reference to the extent that the claimant’s conduct departed from the required standard.
This dispute was complex because there were two parties involved – the passenger and the driver – but the passenger was the only party to depart from the standard of care required of them.
The Member looked at the Claimant’s contributory negligence through both the relative culpability lens and the departure from the standard of care lens and found that the Claimant was mostly at fault on each basis.
PJH
